Straightforward cancellation terms.
This policy explains how consultation requests, confirmed services, cancellations and refunds are handled through ONYX STRAT.
A 14-day cancellation period.
For eligible services arranged online, you have the right to cancel the agreement within 14 days without giving a specific reason.
The 14-day period begins on the day the service agreement is confirmed. If the final day falls on a day when the relevant communication channel is unavailable, a cancellation received on the next available working day will be considered promptly.
To exercise the cancellation right, contact ONYX STRAT. using the contact details provided on the website and clearly state that you wish to cancel the service.
Send a clear cancellation request.
A cancellation request should include your name, the service concerned and a clear statement that you wish to cancel.
A cancellation request is treated according to the date on which the request is communicated to ONYX STRAT.
Cancellation before work begins.
If you cancel within the applicable 14-day cancellation period and the agreed service has not started, the amount paid for the cancelled service will be refunded.
If a service has not yet commenced, cancellation outside the 14-day period may also be accepted where work has not started. Any refund will depend on the individual service arrangement and whether any agreed work has already been undertaken.
When work has already begun.
If you specifically request that a service begins before the end of the 14-day cancellation period, you acknowledge that work may begin during that period.
Where the service has been fully completed during the cancellation period following your express request, the cancellation right may no longer apply to the completed service to the extent permitted by applicable law.
Where work has started but has not been fully completed, cancellation and any amount refundable will be considered according to the work already carried out and the requirements of applicable consumer law.
How refunds are handled.
Where a refund is due, ONYX STRAT. will arrange the refund after the cancellation has been reviewed and the applicable amount has been confirmed.
Refunds will normally be made using the same payment method used for the original transaction, unless another method has been agreed.
ONYX STRAT. will not normally charge an additional administration fee for processing a refund that is due under this policy.
When should the refund arrive?
Where a refund is approved, it will normally be processed without undue delay and no later than 14 days after the applicable refund has been confirmed.
Once processed, the time taken for the refunded amount to appear in the customer’s account may depend on the payment method and the customer’s financial institution.
Changing a consultation.
If you are unable to attend an agreed consultation, please contact ONYX STRAT. as early as possible.
Where practical, a consultation may be rescheduled to another mutually agreed time instead of being cancelled.
Rescheduling is subject to availability and does not automatically extend or restart any statutory cancellation period.
Changes to the agreed scope.
If you request a material change to an agreed project after confirmation, the scope, delivery timeframe and fee may need to be reviewed.
Additional work will not be treated as part of the original agreement unless the revised scope and applicable fee have been agreed.
Website prices are starting prices.
Prices displayed on the ONYX STRAT. website are shown as “FROM” prices and are provided as an indication of the starting level for each service.
The final project fee is confirmed after the service requirements, scope and deliverables have been discussed. A consultation request does not automatically create a payment obligation.
Your statutory rights remain.
Nothing in this policy is intended to remove, restrict or replace any consumer right that cannot lawfully be excluded or restricted.
Where applicable law provides a customer with a right to cancel, obtain a refund or receive another remedy, that right remains unaffected by this policy.
Need to cancel or ask about a refund?
Please contact ONYX STRAT. as soon as possible with the relevant service details and your request. We will review the request and confirm the next steps.
CONTACT ONYX STRAT. →Service arrangements are confirmed before work begins, with cancellation and refund information kept clear throughout.