Your information, handled carefully.

Who we are

ONYX STRAT. is a business strategy consultancy providing market assessment, go-to-market planning and growth strategy advice for small and medium-sized businesses.

ONYX STRAT. is operated by ONYX STRATEGIES LIMITED.

Information we collect

We only ask for information that is useful for responding to an enquiry, discussing a consultation or delivering an agreed service.

Depending on how you use the website, this may include your name, email address, telephone number, business name, preferred consultation date and time, and information you choose to include in your enquiry.

We may also receive basic technical information when you use the website, such as browser type, device information, approximate usage information and website activity. This information is generally used to keep the website working properly and understand how it is being used.

How we use your information

Information submitted through the website is used for practical business purposes connected with your enquiry or requested service.

• To respond to enquiries and consultation requests.
• To discuss your requirements and identify the appropriate service.
• To prepare or confirm a service scope and quotation.
• To arrange consultation times and project communications.
• To provide services that have been agreed with you.
• To keep appropriate business and transaction records.
• To maintain, secure and improve the website.
• To meet applicable legal and administrative requirements.

We do not use information collected through a consultation request for unrelated purposes without a suitable reason to do so.

Consultation requests and service enquiries

When you submit a consultation request, the information you provide allows us to understand what you are looking for and contact you about the request.

Submitting a consultation request does not by itself mean that a service has been agreed. We may contact you to discuss the requirement, proposed scope, deliverables, timing and applicable fee before any work begins.

Information from an enquiry may therefore be retained while the request is being considered and for a reasonable period afterwards so that we can keep an accurate record of the communication.

Legal basis for using information

Where data protection law requires a legal basis for processing personal information, we will rely on the basis that fits the particular situation.

This can include taking steps at your request before entering into an agreement, carrying out an agreed service, meeting a legal requirement, pursuing legitimate business administration or using information where you have given your consent.

Where consent is used, you can withdraw it by contacting us. Withdrawal does not affect processing that took place before the withdrawal.

How long we keep information

We keep personal information only for as long as there is a reasonable business, legal or administrative need for it. Different types of information may therefore be kept for different periods.

If information is no longer needed and there is no reason to retain it, we will take reasonable steps to remove it or otherwise dispose of it securely.

Sharing information

We do not routinely disclose customer information to unrelated organisations.

Information may be shared with trusted service providers where this is reasonably necessary to operate the website, communicate with you, maintain business systems or provide an agreed service. These providers should only receive information relevant to the service they provide.

Information may also be disclosed where we are required to do so by law or where disclosure is reasonably necessary to protect our website, records, business or customers.

Website and cookies

The website may use essential technologies needed for normal operation, security and basic functionality.

Where optional cookies or similar technologies are used, information about them and the available choices will be explained in the Cookie Policy.

Basic technical information may be recorded through website infrastructure or analytics tools to help us understand website performance and maintain a reliable service.

Keeping information secure

We take reasonable technical and organisational steps to protect personal information against unauthorised access, inappropriate use, accidental loss or unnecessary disclosure.

Access to personal information is limited to people and service providers who reasonably need it for their role. Website and business systems are reviewed and maintained as part of normal administration.

No online system can remove every possible risk, but we aim to handle personal information responsibly and keep the amount of information collected proportionate to the service being provided.

Your data protection rights

Depending on the circumstances and applicable data protection law, you may have rights relating to the personal information we hold about you.

• Request access to personal information we hold about you.
• Ask for inaccurate information to be corrected.
• Ask for information to be erased where the applicable conditions are met.
• Ask us to restrict certain processing.
• Object to certain uses of your information.
• Request a copy of information in a suitable portable format where applicable.

These rights are subject to the conditions and exemptions set out in applicable data protection law. To make a request, contact us using the details provided on this page.

Children’s information

Our services and consultation process are intended for businesses and their representatives. We do not knowingly request personal information from children through the website.

Changes to this policy

We may update this policy from time to time to reflect changes to the website, our services, business processes or applicable data protection requirements.

When this happens, the updated version will be published on this page and will apply from the time it is published.