Clear terms for working together.
These Terms & Conditions explain how consultations, strategy services, enquiries, quotations and project work are handled through ONYX STRAT.
About these terms
These Terms & Conditions apply to the use of the ONYX STRAT. website and to enquiries, consultation requests and strategy services arranged through the website.
By submitting an enquiry or consultation request, you confirm that the information provided is accurate to the best of your knowledge and that you have read these terms.
Submitting a consultation request does not by itself create a confirmed service contract or require immediate payment.
What we provide
ONYX STRAT. provides business strategy consulting services.
The precise service provided will depend on the requirements discussed with the client and the scope agreed before work begins.
Service descriptions displayed on the website are intended to explain the general nature of each offering. They do not limit the scope of a project where a different scope has been agreed in writing.
Starting a project
A consultation request can be submitted through the website by providing the requested contact and project information.
You submit your consultation or service enquiry.
The requirements and proposed service are reviewed.
The scope, deliverables, timing and fee are confirmed.
Payment arrangements are provided after confirmation.
A booking or project is considered confirmed only after the relevant service scope and fee have been agreed and the required payment arrangement has been completed.
Fees and quotations
Prices shown on the website are starting prices and are displayed as “FROM” prices. They are provided to indicate the starting level for a particular service.
A displayed starting price is not necessarily the final fee for an individual project. The final fee may depend on the scope of work, business requirements, research involved, deliverables, project complexity and agreed working arrangements.
The final fee will be confirmed before the relevant project work begins. No additional project work will be treated as agreed unless the relevant scope and fee have been communicated and accepted.
Payment arrangements
Payment is arranged after the service requirements, scope and applicable fee have been confirmed.
Submitting a consultation request through the website does not automatically charge a fee or constitute confirmation of a paid project.
Where payment is required before work begins, the applicable payment instructions and amount will be provided following confirmation of the agreed service.
Work may commence once the agreed payment requirement has been satisfied and the project has been confirmed.
Information and cooperation
Clients are responsible for providing information that is reasonably accurate, complete and relevant to the agreed work.
Where a project requires information, documents, data or business context from the client, delays in providing that information may affect the agreed timetable.
ONYX STRAT. may rely on information supplied by the client when preparing strategy materials, assessments or recommendations.
Project timing and delivery
Delivery times will depend on the agreed scope and the information required to complete the work.
Any estimated timeframe provided during an enquiry or consultation is an indication unless a specific delivery date has been agreed in writing.
If the scope of a project changes after confirmation, the timeframe and fee may need to be reviewed before additional work is undertaken.
Advice and business decisions
Strategy services are intended to provide analysis, structured thinking and practical business guidance based on the information available for the project.
Recommendations are provided to support business decision-making. The client remains responsible for deciding whether and how to implement any recommendation.
Market conditions, customer behaviour, competitor activity, commercial circumstances and other external factors may change after advice has been provided. Strategy materials should therefore be considered in the context of the circumstances existing when the work was undertaken.
Materials and permitted use
Unless otherwise agreed in writing, materials specifically prepared for a client as part of a completed and paid project may be used by that client for its own internal business purposes.
Website content, templates, frameworks, methodologies, general know-how and materials that existed independently of the client project remain the property of their respective owner.
Client materials supplied for a project remain the responsibility of the client, and the client confirms that it has the appropriate right to provide those materials for the agreed purpose.
Business information
Information provided by a client in connection with a project will be handled with reasonable care and used for the purpose of providing the requested service and managing the business relationship.
Clients should not provide information that is unrelated to the requested service.
Confidentiality arrangements that require specific contractual terms may be agreed separately where appropriate.
Changes and cancellation
If a client needs to change or cancel a confirmed consultation or project, the client should contact ONYX STRAT. as soon as reasonably possible.
Where work has not yet started, the parties may agree to reschedule or cancel the service.
Where project work has already started, any cancellation, outstanding work or applicable refund will be considered in accordance with the agreed service terms and the circumstances of the project.
Any specific cancellation or refund arrangement communicated for an individual service will take precedence where it expressly applies to that service.
Using this website
Website content is provided for general information about the services offered by ONYX STRAT.
Users must not knowingly misuse the website, attempt to interfere with its normal operation, introduce malicious code or use the website for unlawful purposes.
Reasonable steps may be taken to maintain website availability and security, but uninterrupted availability cannot be guaranteed.
Scope of responsibility
Services are provided based on the information, requirements and circumstances communicated for the relevant project.
ONYX STRAT. does not guarantee a particular commercial result, level of revenue, market response, investment outcome or business performance from the implementation of strategy advice.
Nothing in these terms excludes or limits any liability that cannot lawfully be excluded or limited.
Updates to these terms
These Terms & Conditions may be updated from time to time to reflect changes to the website, services or business arrangements.
The latest version published on this page will apply to new enquiries and service arrangements made after the updated terms become effective.
Applicable law
These terms and any service agreement formed with a client are governed by the laws applicable to the business relationship, subject to any mandatory rights or protections that apply to the client.
Where a dispute arises, the parties will first seek to resolve the matter through reasonable communication before taking further action.