Questions before we begin.
A few straightforward answers about services, pricing, consultations, bookings and project arrangements.
Do I need to know which service I need?
No. If you are unsure which service is suitable, you can explain what you are trying to achieve when submitting your consultation request.
The requirements can then be discussed and the appropriate scope can be identified before the service is confirmed.
Are the prices shown on the website fixed?
No. Prices displayed on the website are shown as FROM prices and provide an indication of where each service starts.
The final fee depends on the agreed scope, requirements, deliverables and level of work involved. The applicable fee is confirmed before the project begins.
Do I pay when I submit the booking form?
No. Submitting a consultation request does not automatically create an immediate payment obligation.
The requirements, service scope and applicable fee are discussed and confirmed first. Payment arrangements are then provided before the agreed work begins.
How is a consultation time arranged?
You can provide a preferred date and time when submitting your request.
The requested time is subject to availability and is only treated as confirmed once it has been agreed with you.
Can I cancel after making a booking?
Eligible customers may have a 14-day cancellation right from the date the relevant service agreement is confirmed.
Where work has already started, the treatment of cancellation and any applicable refund may depend on the work completed and the circumstances of the service.
Full details are provided in the Cancellation & Refund Policy.
How long does a typical project take?
Project timing depends on the service selected, the agreed scope and the information required to complete the work.
A suitable timeframe can be discussed and confirmed once the requirements are understood.
What happens after I submit a request?
Your requirements are reviewed and, where necessary, further details can be discussed.
Once the service scope, deliverables, timing and fee are agreed, the booking can be confirmed and payment arrangements provided.